Returns Policy and Customer Satisfaction

Our goal is to provide the best vacuum cleaner for our customer's specific needs, personal preferences and budget. Since the best purchase decision is an informed one, we stand firm on our commitment to explain and demonstrate our vacuum cleaners to anyone who is considering purchasing one. Since many can not visit our stores for a personal demonstration, we maintain this website to provide information on general vacuum cleaner design, performance and construction aspects as well as specific information on many of the models which we recommend and sell. All products that we sell on our website are new and in their original boxes or packaging from the manufacturer.

We encourage you to read the various articles on this site to become better informed. Additionally, we encourage you to call us toll free at 800-413-2778 to discuss your situation so we can provide suggestions that are personally tailored to your specific needs and preferences. This extra effort goes a long way toward creating happy customers and greatly reduces the risk of an undesirable purchase leading to the need for a product return.

	Our Commitment to Dignity and Fairness

We have seen many changes over the past 51 years in business but our commitment to an honest, straightforward approach to business where everyone is treated with dignity and fairness continues to be a very high priority. We know that any situation which requires a return is unpleasant for everyone so we will do our best to expedite the return in a courteous and friendly manner. Due to our high volume of sales, with very few returns, we are able to have a very liberal return policy. We trust that you will find it to be very fair and assuring.

	Our Commitment to Ethical Business Practices

We are a proud participant in the BBBOnLine® Reliability Program. By displaying their seal on our web pages, you can easily recognize us as a reliable website which meets their program's criteria. You can be confident that we are committed to respond promptly to all customer complaints and problems. As a participant in this BBBOnLine program, we have agreed to their binding arbitration, at your request, for unresolved disputes involving products or services we promote on our website. Due to our generous business practices, we haven't experienced the need for this arbitration but it is assuring to know that it is available.

This program is backed by an organization noted for its expertise and experience in conducting successful national self-regulation programs -- the Council of Better Business Bureaus. The mission of BBBOnLine is to promote trust and confidence on the Internet by advocating ethical online business practices. Further information about this program is available at http://www.bbbonline.org.

	Types of Product Returns

Unsatisfactory Product - Most people can tell whether a vacuum cleaner is right for their needs and preferences during the first few times they use it. In the event that you purchase a household vacuum cleaner and are not happy with its performance, design or construction, call us within 15 days of receipt to arrange for its return. If a household vacuum cleaner is returned to us in reasonable condition, typical of careful use for 15 days, we will refund your full purchase price. In this situation no restocking fee will be applied so your only cost is the shipping back to us. You will not be required to pay for the shipping to you if it was free when your vacuum was ordered. However, if you refuse to accept delivery of your shipment, the cost of returning it to Ristenbatt Vacuum as well as the cost of shipping it to you will be deducted from your refund. All items included or given free with a purchase must be returned or their value will be deducted from the refund. If you purchased extra paper bags or other supplies with a vacuum cleaner, only unopened packages are refundable.

Signs of excessive or careless use, as well as commercial use, may result in a restocking fee based on the degree of damage to the product from these types of use. Due to the use of liquids in steam cleaners, floor washers and wet/dry vacs, they can not be returned for a refund. Products which are modified in any way such as drilling, cutting, mounting extra parts or removing standard parts are not refundable. Some products, which we do not stock and promote on our website, can be special ordered but these are not refundable.

Defective Product - The design and performance of the products we promote and sell are quite good including the manufacturing materials and processes with their quality controls. It is extremely rare for a customer to receive a defective product. All products that we sell on our website are new and in their original boxes or packaging from the manufacturer. In the event that you receive a defective or damaged product, call us toll free as soon as possible to arrange to have the situation corrected. We typically will ship a new one as soon as possible and arrange for your return of the defective one to us. We will pay the shipping both ways so there is no additional cost to you.

Shipping Damage - UPS is also quite good in their handling of boxes we ship. If you receive a box with obvious shipping damage like crushing or poked holes, you can refuse its delivery. It is often better to open the box to check for product damage. Anytime you receive a damaged product, call us at 800-413-2778 or UPS at 800-742-5877 as soon as possible. UPS will contact you and send a driver out to pick up the damaged shipment if its value is above $100. We insure all shipments for replacement cost so you are not at risk of loss from shipping damage. We will do everything we can to correct the situation in a timely manner with no additional cost to you.

	Returns for Warranty Repairs

The manufacturers of the vacuum cleaners, etc. provide written Limited Warranties with their products. We are a Factory Authorized Dealer for all brands we sell on our website so the manufacturer warranties on those purchased from us are honored by them. Typically these are for one year but sometimes they are for two or more years. Vacuum cleaners purchased from Ristenbatt Vacuum Cleaner Service can be returned to us or taken to your closest Factory Authorized Warranty Dealer or Factory Service Center for these warranty repairs. The cost of returning a vacuum cleaner or part for repair or replacement is not covered by most warranties.

	Address for Returns

All returns are to be shipped to Ristenbatt Vacuum Cleaner Service, 1038 Lancaster Road, Manheim, PA 17545-9747. We recommend insuring return shipments since the shipper is responsible for damages in transit.

	Order Cancellations

Orders placed online can be cancelled while the status is showing as "Received" or "Processing." Sometimes those showing as "Packaged" can be cancelled but only if they have not been physically shipped. Order cancellation must be done by calling us at 800-413-2778 during our regular business hours. Due to possible delays in e-mail systems, e-mail may not be dependable enough to reach us before an order is shipped. If you refuse to accept delivery of your shipment, the cost of returning it to Ristenbatt Vacuum as well as the cost of shipping it to you will be deducted from your refund.

You can easily Track Your Online Order Status and UPS Shipping directly on our web site. By simply entering your order number and zip code you can know what day to expect your order to arrive at your door.

PageType: Policies

Serving South Central Pennsylvania Since 1957 and the USA with a Website Since 1996.
Copyright © 1997 - 2009 Ristenbatt Vacuum Cleaner Service, Inc. - All rights reserved.
1038 Lancaster Road, Manheim, PA 17545-9747 | Voice: 800-413-2778 or 717-665-5126